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Shipping & Returns
We aim to deliver our products to your doorstep quickly and efficiently. Please read our shipping and return policies to understand our process.
Shipping Policy
- Order Processing:
- Orders are processed within 2 days after payment confirmation.
- You will receive a confirmation email with tracking details once your order is shipped.
- Shipping Time:
- Standard shipping typically takes 7-15 Business Days depending on your location.
- Deliveries may be delayed during holidays or due to unforeseen circumstances.
- Shipping Charges:
- Shipping charges as per third party shipping partner.
- Free shipping as per company policies.
- Delivery Areas:
- We deliver across India.
Return & Refund Policy
We take pride in the quality of our products. If you experience any issues, please refer to the following guidelines:
- Eligibility for Returns:
- Returns are accepted only for defective, damaged, or incorrect product.
- The request must be initiated within 2 days of receiving the product.
- Return Process:
- Contact our customer support team at +917972111965 with your order details and reason for the return.
- Provide clear photos of the damaged or incorrect product for assessment.
- Upon approval, we will provide instructions for returning the product.
- Refunds:
- Refunds are processed within 7 business days after the returned product is received and inspected.
- Refunds will be issued to the original payment method.
- Non-Returnable Items:
- Opened jars/pouch or products purchased during clearance sales are not eligible for returns.
- Exchanges:
- Exchanges are available for defective or incorrect items only.
Need Help?
If you have any questions or concerns about shipping or returns, feel free to reach out to us at:
- Email: info@elinorfoods.com
- Phone: +91-7972111965